I'd try telneting to a POP server that does not require SSL (if you have one), and then do the same (using the OpenSSL client instead of telnet) to the remaining POP servers. The tablet is the only one my problem does not apply to since I check my email on Earthlink's web site which has not given me any problems.ĭoes anyone see something that they can suggest to me? If I try to change any of the settings in Accounts setting in Thunderbird it still does not work.īy the way I am using HS Shield on 5 computers, 3 of which are desktops one is a netbook and the other is a tablet. I had brought this up in the chat, but I am not sure how he fit that into what he did looking at my computer remotely. That apparently is a stock answer they use because I found the same thing verbatim searching on the internet. Once you obtain the correct port number, make the appropriate adjustment in your email client's Account Settings. Please note that some email service providers may not support SSL. Please check with your email service provider for the correct settings for SSL. when connected to Hotspot Shield, you must make sure you are using an SSL connection and the correct port. In order to be able to send email through clients such as Outlook, Mac Mail, etc. Before contacting them by way of using chat, I had sent an email and was told this: Unfortunately I had HotSpot disabled at the time I got into the chat and the communication failed about half way through and I could not type any information because I had a bad connection so I let it drop. This guy wanted to access it remotely also, so once again I did it but over the web and not over the phone. This time I went to the Earthlink web site and did a live chat. If I try to run HotSpot Shield it won't work. I knew this because when I disabled it everything was fine. It worked for a few days then it went down again, and I saw that it was HotSpot Shield and not Webroot that was the problem. I am not sure how he came to the conclusion that it was Webroot, but once it began to work we thought the problem was solved. At first it did not take it but the second time it did. He had gone into Thunderbird and took out my user name and password, and had me enter my password when he wanted to put it back in. I contacted Earthlink my provider by way of the telephone and the tech guy accessed my computer remotely and he thought it was my virus protection which is WebRoot. It was all working fine until a couple of weeks ago I couldn't send or receive by way of Thunderbird, and my Mailwasher wasn't checking either. Here is my situation, I have HotSpot Shield installed on my computers which I bought almost 2 months ago. The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).I realize this may not be the place to find a solution, but I thought I would give it a try. Discover which options are the fastest to get your customer service issues resolved. You can try any of the methods below to contact Hotspot Shield - Storm VPN. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. Listed below are our top recommendations on how to get in contact with Hotspot Shield - Storm VPN. Hotspot Shield - Storm VPN Contact Information
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